Our Services
Outbound calls
At Clavata, we provide outbound call services that focus on making outgoing calls to customers and prospects for various purposes. Our team is equipped to handle sales, collections, surveys, and proactive customer notifications. We prioritize maintaining clean calling lists, achieving high connect rates, and maximizing conversion rates. With our expertise, we ensure that every call is effective and tailored to meet your business goals, helping you engage meaningfully with your audience. Our Outbound services include.
- Cold Calling
- Lead Generation
- Qualifying Leads
- Reminder and Welcome Calls
- Surveys and Market Research
- Upsell and Cross-Sell
Inbound Calls
At Clavata, our inbound call center services are dedicated to managing incoming phone calls from customers with inquiries about your business. As your company grows, it’s essential to have a team of professional agents ready to assist with answering questions and directing calls appropriately. Our skilled agents ensure that every incoming call is handled promptly and effectively, providing the support your customers need while enhancing their overall experience with your brand. Our Inbound services include.
- Customer Support
- Order Processing
- Technical Support
- Multichannel Support
Bookkeeping
Our call center provides comprehensive bookkeeping services designed to streamline your financial management. We handle transaction recording, invoicing, and payroll processing with precision, ensuring that all your financial data is accurate and up to date.
Our team manages accounts receivable and payable, facilitating timely invoicing and payment tracking to minimize overdue accounts. Additionally, we offer integrated customer support, addressing any inquiries related to financial transactions promptly, which enhances overall client satisfaction. By outsourcing your bookkeeping to us, you can save valuable time and resources, allowing you to focus on what you do best—growing your business.
Accounting Data
At Clavata, our team provides comprehensive payment assistance, helping customers with everything from making payments to requesting extensions or setting up payment plans. Our trained agents ensure these sensitive transactions are handled securely and efficiently.
Data entry
Our call center provides efficient and accurate data entry services to help businesses manage their information seamlessly. We specialize in inputting a wide range of data, including financial transactions, customer information, and inventory records, ensuring that all entries are precise and up to date. Our trained professionals utilize advanced software to minimize errors and enhance data accuracy, while maintaining strict confidentiality and security protocols.
We offer customized solutions tailored to your specific needs, whether it's handling large volumes of data or managing ongoing data entry tasks. Our services also include data verification and validation to ensure integrity and reliability. By outsourcing your data entry needs to us, you can save valuable time and resources, allowing you to focus on core business activities and strategic growth. With our commitment to quality and efficiency, we aim to become your trusted partner in managing your data effectively.
IT support
With Clavata IT answering service, you can trust that our trained call center agents will manage your incoming calls according to your specific instructions. Our team’s expertise is built on extensive training and years of experience working with various businesses, enabling them to effectively handle a wide range of IT-related inquiries.
In situations where calls require further attention, we ensure seamless communication by routing requests to the appropriate department within your organization. This streamlined approach not only enhances customer satisfaction but also ensures that your team can focus on critical tasks while we manage the initial contact. With Offshore, you can have confidence that your IT calls are in capable hands.
Callbacks & Reminders
Some technical issues cannot be resolved immediately and require in-depth investigation and time for a proper solution. To ensure that users or customers aren’t left waiting on the line, our agent can arrange a callback service while your engineer works on the problem. Once the issue has been effectively addressed, we’ll reach out to the customer with an update at the scheduled time, providing them with clear communication and reassurance. This approach not only enhances customer satisfaction but also allows your team to focus on resolving the technical difficulties efficiently.
Customer Satisfaction Surveys
Our technical support agents gather customer insights through surveys and follow-up feedback requests after interactions. This information helps identify areas for improvement and enhances personalization in our services. By understanding customer preferences and experiences, we can refine our support processes to better meet their needs. This approach boosts customer satisfaction and strengthens loyalty, creating a more engaged relationship with your clientele. Ongoing feedback allows us to improve our support and adapt to changing customer expectations.